Privacy Policy

Redfin Models (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.redfinmodels.com) or purchase from our store.

Who We Are

We are Redfin Models, an RC hobby shop based in Baldock, Hertfordshire, UK. For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the Data Controller of your personal data.

Information We Collect

When you use our website or services, we may collect the following information:

  • Personal details – name, billing/shipping address, email, and phone number.
  • Account information – username, password, and order history.
  • Payment information – processed securely via third-party payment providers (we do not store full payment card details).
  • Order information – products purchased, delivery/collection preferences, and returns.
  • Technical data – IP address, browser type, operating system, and browsing behaviour (via cookies and analytics tools).

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your purchases, returns, or account.
  • To provide customer service and support.
  • To improve our website, products, and services.
  • To send marketing emails (only with your consent, which you may withdraw at any time).
  • To comply with legal obligations (e.g. tax, accounting, fraud prevention).

Analytics and Tracking

We use third-party tools to better understand how visitors use our site:

  • Google Analytics
  • Microsoft Clarity
  • Meta Pixel (Facebook/Instagram tracking)

These tools collect anonymised usage data to help us improve website performance and marketing. You may opt out of tracking by adjusting your cookie preferences in our Cookies Policy.

Legal Basis for Processing

We rely on the following legal grounds for processing your personal data:

  • Contractual necessity – to fulfil orders and provide services.
  • Consent – for marketing communications and optional analytics/cookies.
  • Legitimate interests – to improve our website and services.
  • Legal obligation – to comply with UK law and regulatory requirements.

Data Sharing

We do not sell your data. We may share your personal data with:

  • Payment providers (e.g. PayPal, Stripe) to process transactions.
  • Delivery partners (e.g. Royal Mail, courier services) to deliver your orders.
  • IT and service providers who support our website and hosting.
  • Legal and regulatory authorities when required by law.

Data Storage and Security

We store your data securely and take appropriate technical and organisational measures to protect it. Personal data is retained only as long as necessary for order processing, legal obligations, or your customer account.

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your personal data (where applicable).
  • Restrict or object to the processing of your data.
  • Withdraw consent for marketing or tracking at any time.
  • Data portability (receive a copy of your data in a usable format).

To exercise your rights, please contact us at redfinmodels@gmail.com.

Retention of Data

We will keep your personal data for as long as you have an account with us, or as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

International Transfers

Where third-party providers (such as Google, Microsoft, or Meta) transfer data outside the UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your information.

Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “last updated” date at the top.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Redfin Models
1 Whitehorse St
Baldock
SG7 6PY
Email: redfinmodels@gmail.com