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Redfin Models

1 Whitehorse St
Baldock
SG7 6PY

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will my delivery take?

Deliveries usually take between 4–10 business days depending on the size of the order and your location.

Can I collect my order in person?

Yes, we offer a collection service. Orders are typically ready within 4–6 business days. We’ll notify you when your order is available to collect from our Baldock shop.

Do you offer free delivery?

Yes, all delivery orders over £200 qualify for free shipping.

An item I want is out of stock — will it come back?

Some products may be restocked, but we cannot guarantee availability or timescales. If you’d like to check, please contact us directly and we’ll advise where possible.

What if I can’t find a part or RC model on your website?

If a part or RC model isn’t listed online, we may still be able to order it in for you. Contact us online, by phone, email, or visit our shop in Baldock to discuss availability.

Where can I view my online orders?

Simply log in to your account via the Login/Register link at the top right of the page. Once logged in, click My Account to view your orders, shipping status, account details, and more.

Do you offer repairs for RC models?

Yes, we provide a repair service for radio control cars and can often help with other RC models too. Bring your model into the shop or get in touch to discuss what needs fixing.

Do you offer advice if I’m new to RC models?

Absolutely. At Redfin Models, we’re always happy to share our experience and guide you to the right products, whether you’re a beginner or an experienced hobbyist.

CONTACT US FOR ANY QUESTIONS

Fill out the form below, and we will get back to you within 1-2 business days.